Support Operations

Roles: Admin changes settings and the automation level · Operator works the queue · Viewer reads only. The owner approves accounts and assigns roles.

Operators report a problem from the footer of Task Mode — the ticket, the step they were on, what went wrong, screenshots. Work them here: Open → In progress → Closed. Your notes and the resolution show up on the operator's screen.

Live probes of every moving part — AI providers and models, the Salesforce bridge, intake, scheduled jobs and the pipeline itself. A probe runs every 30 minutes; admins can run one on demand.

How much the system does once a proposal is approved. The AI's triage, investigation and proposal are the same at every level — the level only changes how the fix reaches Salesforce at stage 7 (Implement).

Choose the provider and model for each area. Changes apply within a minute — no redeploy. If a provider fails or has no API key, the system falls back to the others automatically. Every model name is verified with its provider before it is saved.