/* ============================================================
   KnightLaw Triage — Ops Console Theme
   ============================================================ */
:root {
  --bg: #0a0e16;
  --bg-2: #0d1220;
  --panel: #111a2c;
  --panel-2: #16213a;
  --panel-3: #1b2947;
  --line: #223252;
  --line-2: #2c4068;
  --txt: #e6edf7;
  --txt-2: #9fb0c9;
  --txt-3: #64748f;
  --gold: #f5b83d;
  --gold-2: #ffd479;
  --blue: #4f8ef7;
  --cyan: #34d2eb;
  --green: #3ddc85;
  --red: #f4586a;
  --orange: #ff9d4d;
  --purple: #a78bfa;
  --radius: 14px;
  --radius-sm: 9px;
  --mono: 'JetBrains Mono', 'SFMono-Regular', Menlo, monospace;
  --sans: 'Inter', -apple-system, 'Segoe UI', sans-serif;
  --shadow: 0 10px 30px rgba(0,0,0,.45);
}
* { box-sizing: border-box; margin: 0; padding: 0; }
html, body { height: 100%; }
body {
  font-family: var(--sans);
  background:
    radial-gradient(1200px 600px at 80% -10%, rgba(79,142,247,.08), transparent 60%),
    radial-gradient(900px 500px at -10% 110%, rgba(245,184,61,.05), transparent 60%),
    var(--bg);
  color: var(--txt);
  font-size: 14px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}
a { color: var(--blue); text-decoration: none; }
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--line-2); border-radius: 6px; }
::-webkit-scrollbar-track { background: transparent; }

/* ---------- shared bits ---------- */
.badge {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 2px 9px; border-radius: 999px;
  font-size: 11px; font-weight: 600; letter-spacing: .02em;
  border: 1px solid transparent; white-space: nowrap;
}
.badge.sf     { color: var(--cyan);   background: rgba(52,210,235,.10); border-color: rgba(52,210,235,.35); }
.badge.it     { color: var(--purple); background: rgba(167,139,250,.10); border-color: rgba(167,139,250,.35); }
.badge.ok     { color: var(--green);  background: rgba(61,220,133,.10); border-color: rgba(61,220,133,.35); }
.badge.warn   { color: var(--orange); background: rgba(255,157,77,.10); border-color: rgba(255,157,77,.35); }
.badge.bad    { color: var(--red);    background: rgba(244,88,106,.10); border-color: rgba(244,88,106,.35); }
.badge.info   { color: var(--blue);   background: rgba(79,142,247,.10); border-color: rgba(79,142,247,.35); }
.badge.gold   { color: var(--gold-2); background: rgba(245,184,61,.10); border-color: rgba(245,184,61,.4); }
.badge.muted  { color: var(--txt-2);  background: rgba(159,176,201,.08); border-color: rgba(159,176,201,.25); }

.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  padding: 9px 16px; border-radius: var(--radius-sm);
  font: 600 13px var(--sans); cursor: pointer;
  border: 1px solid var(--line-2); background: var(--panel-2); color: var(--txt);
  transition: all .15s ease;
}
.btn:hover { border-color: var(--blue); background: var(--panel-3); }
.btn.primary { background: linear-gradient(135deg, #4f8ef7, #3b6fd4); border-color: #4f8ef7; color: #fff; }
.btn.primary:hover { filter: brightness(1.12); }
.btn.gold { background: linear-gradient(135deg, #f5b83d, #d99a1b); border-color: #f5b83d; color: #1a1200; }
.btn.gold:hover { filter: brightness(1.08); }
.btn.success { background: rgba(61,220,133,.14); border-color: rgba(61,220,133,.5); color: var(--green); }
.btn.success:hover { background: rgba(61,220,133,.24); }
.btn.danger { background: rgba(244,88,106,.12); border-color: rgba(244,88,106,.5); color: var(--red); }
.btn.danger:hover { background: rgba(244,88,106,.22); }
.btn.sm { padding: 6px 12px; font-size: 12px; }
.btn:disabled { opacity: .45; cursor: not-allowed; }

.mono { font-family: var(--mono); }
.muted { color: var(--txt-2); }
.dim { color: var(--txt-3); }

/* ============================================================
   LANDING / LOGIN
   ============================================================ */
.landing {
  min-height: 100vh; display: flex; flex-direction: column;
}
.landing-nav {
  display: flex; align-items: center; justify-content: space-between;
  padding: 22px 42px;
}
.brand { display: flex; align-items: center; gap: 12px; }
.brand-mark {
  width: 40px; height: 40px; border-radius: 11px;
  background: linear-gradient(135deg, #f5b83d, #b97e10);
  display: flex; align-items: center; justify-content: center;
  color: #140e00; font-size: 19px;
  box-shadow: 0 4px 18px rgba(245,184,61,.35);
}
.brand-name { font-size: 17px; font-weight: 800; letter-spacing: .01em; }
.brand-name span { color: var(--gold); }
.brand-sub { font-size: 11px; color: var(--txt-3); letter-spacing: .18em; text-transform: uppercase; }

.hero {
  flex: 1; display: flex; align-items: center; justify-content: center;
  padding: 30px 24px 60px;
}
.hero-inner { max-width: 1060px; width: 100%; display: grid; grid-template-columns: 1.15fr .85fr; gap: 64px; align-items: center; }
@media (max-width: 900px) { .hero-inner { grid-template-columns: 1fr; gap: 36px; } }

.hero h1 { font-size: 42px; line-height: 1.12; font-weight: 800; letter-spacing: -.02em; }
.hero h1 em { font-style: normal; color: var(--gold); }
.hero p.lead { margin-top: 16px; font-size: 16px; color: var(--txt-2); max-width: 520px; }
.hero-points { margin-top: 28px; display: grid; gap: 13px; }
.hero-point { display: flex; gap: 12px; align-items: flex-start; }
.hero-point i {
  width: 30px; height: 30px; flex: 0 0 30px; border-radius: 8px;
  display: flex; align-items: center; justify-content: center;
  background: var(--panel-2); border: 1px solid var(--line); color: var(--gold); font-size: 13px;
}
.hero-point b { display: block; font-size: 13.5px; }
.hero-point span { font-size: 12.5px; color: var(--txt-3); }

.login-card {
  background: linear-gradient(180deg, var(--panel) 0%, var(--bg-2) 100%);
  border: 1px solid var(--line); border-radius: 20px;
  padding: 36px 32px; box-shadow: var(--shadow);
}
.login-card h2 { font-size: 19px; font-weight: 700; }
.login-card .sub { margin: 6px 0 26px; color: var(--txt-2); font-size: 13px; }
.google-btn {
  width: 100%; display: flex; align-items: center; justify-content: center; gap: 12px;
  padding: 13px; border-radius: 12px; cursor: pointer;
  background: #fff; color: #1f2937; border: none;
  font: 600 14.5px var(--sans); transition: filter .15s;
}
.google-btn:hover { filter: brightness(.94); }
.google-btn img { width: 20px; height: 20px; }
.login-note {
  margin-top: 20px; padding: 12px 14px; border-radius: 10px;
  background: rgba(245,184,61,.06); border: 1px solid rgba(245,184,61,.25);
  font-size: 12px; color: var(--txt-2); display: flex; gap: 9px;
}
.login-note i { color: var(--gold); margin-top: 2px; }
.login-error {
  margin-top: 16px; padding: 12px 14px; border-radius: 10px; display: none;
  background: rgba(244,88,106,.08); border: 1px solid rgba(244,88,106,.4);
  font-size: 12.5px; color: #ffb3bc;
}
.pipeline-strip {
  margin-top: 30px; display: flex; flex-wrap: wrap; gap: 6px; align-items: center;
  font-family: var(--mono); font-size: 10.5px; color: var(--txt-3);
}
.pipeline-strip .chip {
  padding: 3px 8px; border: 1px solid var(--line); border-radius: 6px; background: var(--bg-2);
}
.pipeline-strip .arr { color: var(--gold); }
.landing-footer { text-align: center; padding: 18px; color: var(--txt-3); font-size: 11.5px; }

/* ============================================================
   DASHBOARD LAYOUT
   ============================================================ */
.app { display: flex; min-height: 100vh; }
.sidebar {
  width: 228px; flex: 0 0 228px; padding: 20px 14px;
  border-right: 1px solid var(--line); background: var(--bg-2);
  display: flex; flex-direction: column; gap: 8px;
  position: sticky; top: 0; height: 100vh;
}
.sidebar .brand { padding: 4px 8px 18px; }
.side-link {
  display: flex; align-items: center; gap: 11px; padding: 10px 12px;
  border-radius: 10px; color: var(--txt-2); font-weight: 600; font-size: 13px;
  cursor: pointer; border: 1px solid transparent;
}
.side-link i { width: 17px; text-align: center; font-size: 14px; }
.side-link:hover { background: var(--panel); color: var(--txt); }
.side-link.active { background: var(--panel-2); color: var(--gold-2); border-color: var(--line); }
.sidebar .spacer { flex: 1; }
.user-chip {
  display: flex; align-items: center; gap: 10px; padding: 10px;
  border-radius: 12px; background: var(--panel); border: 1px solid var(--line);
}
.user-chip img { width: 30px; height: 30px; border-radius: 50%; }
.user-chip .u-name { font-size: 12.5px; font-weight: 600; max-width: 118px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.user-chip .u-mail { font-size: 10.5px; color: var(--txt-3); max-width: 118px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.user-chip .signout { margin-left: auto; color: var(--txt-3); cursor: pointer; }
.user-chip .signout:hover { color: var(--red); }

.main { flex: 1; padding: 26px 30px 60px; max-width: 1440px; }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; margin-bottom: 22px; flex-wrap: wrap; }
.page-head h1 { font-size: 22px; font-weight: 800; letter-spacing: -.01em; }
.page-head .sub { color: var(--txt-2); font-size: 13px; margin-top: 3px; }
.live-dot { display: inline-flex; align-items: center; gap: 7px; font-size: 12px; color: var(--green); font-weight: 600; }
.live-dot::before { content: ''; width: 8px; height: 8px; border-radius: 50%; background: var(--green); box-shadow: 0 0 0 0 rgba(61,220,133,.6); animation: pulse 2s infinite; }
@keyframes pulse { 70% { box-shadow: 0 0 0 9px rgba(61,220,133,0); } 100% { box-shadow: 0 0 0 0 rgba(61,220,133,0); } }

/* KPI cards */
.kpis { display: grid; grid-template-columns: repeat(6, 1fr); gap: 14px; margin-bottom: 22px; }
@media (max-width: 1250px) { .kpis { grid-template-columns: repeat(3, 1fr); } }
@media (max-width: 700px)  { .kpis { grid-template-columns: repeat(2, 1fr); } }
.kpi {
  background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 16px 17px; position: relative; overflow: hidden;
}
.kpi::after { content: ''; position: absolute; inset: 0 0 auto 0; height: 2px; background: var(--kpi-c, var(--blue)); opacity: .8; }
.kpi .k-label { font-size: 11px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--txt-3); display: flex; justify-content: space-between; align-items: center; }
.kpi .k-label i { color: var(--kpi-c, var(--blue)); font-size: 13px; }
.kpi .k-value { font-size: 30px; font-weight: 800; margin-top: 7px; font-family: var(--mono); letter-spacing: -.03em; }
.kpi .k-foot { font-size: 11.5px; color: var(--txt-3); margin-top: 3px; }

/* Panels & charts */
.grid-2 { display: grid; grid-template-columns: 1.6fr 1fr; gap: 14px; margin-bottom: 22px; }
@media (max-width: 1000px) { .grid-2 { grid-template-columns: 1fr; } }
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px 20px; }
.panel h3 { font-size: 13px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--txt-2); margin-bottom: 14px; display: flex; align-items: center; gap: 9px; }
.panel h3 i { color: var(--gold); }
.chart-wrap { position: relative; height: 235px; }

/* Filters + table */
.toolbar { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; margin-bottom: 14px; }
.toolbar .search {
  flex: 1; min-width: 220px; display: flex; align-items: center; gap: 9px;
  background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 9px 13px;
}
.toolbar .search input { flex: 1; background: none; border: none; outline: none; color: var(--txt); font: 13px var(--sans); }
.toolbar select {
  background: var(--panel); border: 1px solid var(--line); color: var(--txt);
  border-radius: 10px; padding: 9px 11px; font: 600 12.5px var(--sans); outline: none; cursor: pointer;
}
.tickets-table { width: 100%; border-collapse: collapse; }
.tickets-table th {
  text-align: left; font-size: 10.5px; font-weight: 700; letter-spacing: .09em; text-transform: uppercase;
  color: var(--txt-3); padding: 10px 12px; border-bottom: 1px solid var(--line);
}
.tickets-table th.sortable { cursor: pointer; user-select: none; white-space: nowrap; }
.tickets-table th.sortable:hover { color: var(--txt); }
.tickets-table th .sort-ind { margin-left: 4px; opacity: .35; font-size: 9px; }
.tickets-table th.sorted { color: var(--gold-2); }
.tickets-table th.sorted .sort-ind { opacity: 1; color: var(--gold); }
.tickets-table td { padding: 13px 12px; border-bottom: 1px solid rgba(34,50,82,.55); font-size: 13px; vertical-align: middle; }
.tickets-table tbody tr { cursor: pointer; transition: background .12s; }
.tickets-table tbody tr:hover { background: rgba(79,142,247,.06); }
.t-id { font-family: var(--mono); font-size: 12px; color: var(--gold-2); font-weight: 600; }
.t-subject { font-weight: 600; max-width: 340px; }
.t-subject .from { display: block; font-size: 11.5px; color: var(--txt-3); font-weight: 500; margin-top: 2px; }
.mini-journey { display: flex; gap: 4px; align-items: center; }
.mini-journey .m-dot { width: 9px; height: 9px; border-radius: 3px; background: var(--line-2); }
.mini-journey .m-dot.done { background: var(--green); }
.mini-journey .m-dot.now { background: var(--gold); box-shadow: 0 0 8px rgba(245,184,61,.7); animation: blink 1.4s infinite; }
.mini-journey .m-dot.fail { background: var(--red); }
@keyframes blink { 50% { opacity: .45; } }
.empty-state { padding: 48px; text-align: center; color: var(--txt-3); }

/* ============================================================
   MODAL
   ============================================================ */
.modal-veil {
  position: fixed; inset: 0; background: rgba(4,7,13,.78); backdrop-filter: blur(5px);
  display: none; align-items: flex-start; justify-content: center; z-index: 100;
  padding: 34px 20px; overflow-y: auto;
}
.modal-veil.open { display: flex; }
.modal {
  width: 100%; max-width: 1120px; background: var(--bg-2);
  border: 1px solid var(--line-2); border-radius: 20px; box-shadow: var(--shadow);
  animation: rise .22s ease; overflow: hidden;
}
@keyframes rise { from { transform: translateY(14px); opacity: 0; } }
.modal-head {
  padding: 20px 26px 0; display: flex; justify-content: space-between; gap: 14px; align-items: flex-start;
}
.modal-head h2 { font-size: 18px; font-weight: 800; }
.modal-head .meta { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 8px; align-items: center; }
.modal-close {
  width: 34px; height: 34px; border-radius: 10px; border: 1px solid var(--line);
  background: var(--panel); color: var(--txt-2); cursor: pointer; font-size: 15px; flex: 0 0 34px;
}
.modal-close:hover { color: var(--red); border-color: var(--red); }

/* Journey tracker */
.journey { padding: 22px 26px 6px; overflow-x: auto; }
.journey-track { display: flex; min-width: 900px; }
.j-step { flex: 1; position: relative; text-align: center; cursor: pointer; padding-bottom: 12px; }
.j-step .j-line { position: absolute; top: 17px; left: calc(50% + 19px); right: calc(-50% + 19px); height: 3px; background: var(--line); border-radius: 2px; }
.j-step:last-child .j-line { display: none; }
.j-step.done .j-line { background: linear-gradient(90deg, var(--green), rgba(61,220,133,.35)); }
.j-step .j-node {
  width: 35px; height: 35px; margin: 0 auto; border-radius: 50%;
  border: 2px solid var(--line-2); background: var(--panel);
  display: flex; align-items: center; justify-content: center; font-size: 13px; color: var(--txt-3);
  position: relative; z-index: 1; transition: all .15s;
}
.j-step.done .j-node { border-color: var(--green); color: var(--green); background: rgba(61,220,133,.1); }
.j-step.now .j-node { border-color: var(--gold); color: var(--gold); background: rgba(245,184,61,.12); box-shadow: 0 0 0 5px rgba(245,184,61,.12); animation: glowp 1.8s infinite; }
.j-step.fail .j-node { border-color: var(--red); color: var(--red); background: rgba(244,88,106,.1); }
@keyframes glowp { 50% { box-shadow: 0 0 0 9px rgba(245,184,61,.05); } }
.j-step .j-name { margin-top: 8px; font-size: 10.5px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; color: var(--txt-3); }
.j-step.done .j-name { color: var(--green); }
.j-step.now .j-name { color: var(--gold-2); }
.j-step.fail .j-name { color: var(--red); }
.j-step.sel .j-node { outline: 2px solid var(--blue); outline-offset: 2px; }
.j-step .j-time { font-size: 9.5px; color: var(--txt-3); font-family: var(--mono); margin-top: 2px; }

/* Stage body */
.stage-body { padding: 10px 26px 26px; }
.stage-card {
  background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 20px 22px; margin-bottom: 14px;
}
.stage-card h4 { font-size: 12px; letter-spacing: .07em; text-transform: uppercase; color: var(--txt-2); margin-bottom: 13px; display: flex; align-items: center; gap: 9px; }
.stage-card h4 i { color: var(--gold); width: 16px; text-align: center; }

.email-view { border: 1px solid var(--line); border-radius: var(--radius-sm); overflow: hidden; }
.email-view .e-head { background: var(--panel-2); padding: 12px 16px; font-size: 12.5px; display: grid; gap: 3px; }
.email-view .e-head b { color: var(--txt); }
.email-view .e-body { padding: 16px; white-space: pre-wrap; font-size: 13px; color: var(--txt-2); background: var(--bg-2); }
.attach-row { display: flex; gap: 9px; padding: 11px 16px; background: var(--panel-2); border-top: 1px solid var(--line); flex-wrap: wrap; }
.attach {
  display: inline-flex; align-items: center; gap: 8px; padding: 7px 12px;
  border: 1px dashed var(--line-2); border-radius: 8px; font-size: 12px; color: var(--txt-2); cursor: pointer;
}
.attach:hover { border-color: var(--blue); color: var(--blue); }
.attach i { color: var(--purple); }

/* AI thought stream */
.thoughts { display: grid; gap: 0; }
.thought { display: flex; gap: 13px; position: relative; padding-bottom: 16px; }
.thought::before { content: ''; position: absolute; left: 12px; top: 26px; bottom: 0; width: 2px; background: var(--line); }
.thought:last-child::before { display: none; }
.thought .th-ic {
  width: 26px; height: 26px; flex: 0 0 26px; border-radius: 8px;
  background: var(--panel-2); border: 1px solid var(--line-2);
  display: flex; align-items: center; justify-content: center; font-size: 11px; color: var(--cyan); z-index: 1;
}
.thought .th-txt { font-size: 12.8px; color: var(--txt-2); padding-top: 3px; }
.thought .th-txt b { color: var(--txt); }
.thought .th-t { font-family: var(--mono); font-size: 10px; color: var(--txt-3); display: block; margin-top: 2px; }

.artifact-chips { display: flex; flex-wrap: wrap; gap: 8px; }
.artifact {
  display: inline-flex; align-items: center; gap: 8px; padding: 7px 12px;
  background: var(--panel-2); border: 1px solid var(--line-2); border-radius: 8px;
  font: 500 12px var(--mono); color: var(--txt-2);
}
.artifact i { color: var(--cyan); }

/* actions checklist */
.action-list { display: grid; gap: 9px; }
.action-item { display: flex; align-items: flex-start; gap: 11px; padding: 11px 13px; border: 1px solid var(--line); border-radius: 10px; background: var(--bg-2); }
.action-item i { margin-top: 2px; }
.action-item.done i { color: var(--green); }
.action-item.pending i { color: var(--orange); }
.action-item.running i { color: var(--gold); animation: spin 1.4s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }
.action-item .a-txt { font-size: 13px; }
.action-item .a-sub { font-size: 11px; color: var(--txt-3); font-family: var(--mono); margin-top: 2px; }
.action-item .a-time { margin-left: auto; font-family: var(--mono); font-size: 10.5px; color: var(--txt-3); white-space: nowrap; }

/* proposal */
.proposal-box { border: 1px solid rgba(245,184,61,.35); background: rgba(245,184,61,.05); border-radius: var(--radius-sm); padding: 17px 19px; }
.proposal-box .p-title { font-weight: 700; font-size: 14px; color: var(--gold-2); display: flex; align-items: center; gap: 9px; margin-bottom: 9px; }
.proposal-box .p-text { font-size: 13px; color: var(--txt-2); white-space: pre-wrap; }
.risk-row { display: flex; gap: 10px; margin-top: 13px; flex-wrap: wrap; }

/* human in the loop */
.hitl { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 860px) { .hitl { grid-template-columns: 1fr; } }
.chat { border: 1px solid var(--line); border-radius: var(--radius-sm); display: flex; flex-direction: column; background: var(--bg-2); min-height: 280px; }
.chat-log { flex: 1; padding: 14px; display: grid; gap: 10px; overflow-y: auto; max-height: 300px; align-content: start; }
.msg { max-width: 85%; padding: 9px 13px; border-radius: 12px; font-size: 12.8px; }
.msg .m-who { font-size: 10px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; margin-bottom: 3px; opacity: .75; }
.msg.ai { background: var(--panel-2); border: 1px solid var(--line); justify-self: start; border-bottom-left-radius: 4px; }
.msg.ai .m-who { color: var(--cyan); }
.msg.human { background: rgba(79,142,247,.14); border: 1px solid rgba(79,142,247,.4); justify-self: end; border-bottom-right-radius: 4px; }
.msg.human .m-who { color: var(--blue); }
.chat-input { display: flex; gap: 9px; padding: 11px; border-top: 1px solid var(--line); }
.chat-input input { flex: 1; background: var(--panel); border: 1px solid var(--line); border-radius: 9px; padding: 9px 12px; color: var(--txt); outline: none; font: 13px var(--sans); }
.chat-input input:focus { border-color: var(--blue); }
.review-actions { display: grid; gap: 10px; align-content: start; }
.reviewer-card { display: flex; align-items: center; gap: 11px; padding: 13px; border: 1px solid var(--line); border-radius: 10px; background: var(--bg-2); }
.avatar-fallback {
  width: 36px; height: 36px; border-radius: 50%; flex: 0 0 36px;
  background: linear-gradient(135deg, var(--blue), var(--purple));
  display: flex; align-items: center; justify-content: center; font-weight: 800; font-size: 13px; color: #fff;
}
.avatar-fallback.gold { background: linear-gradient(135deg, var(--gold), #b97e10); color: #140e00; }

/* approval / paper trail */
.approver-row { display: flex; align-items: center; gap: 12px; padding: 12px 14px; border: 1px solid var(--line); border-radius: 10px; background: var(--bg-2); margin-bottom: 9px; flex-wrap: wrap; }
.approver-row .ap-meta { flex: 1; min-width: 160px; }
.approver-row .ap-name { font-weight: 700; font-size: 13px; }
.approver-row .ap-role { font-size: 11.5px; color: var(--txt-3); }
.verify-line { display: flex; align-items: center; gap: 8px; font-family: var(--mono); font-size: 11px; color: var(--txt-2); }

.papertrail { display: grid; gap: 0; max-height: 300px; overflow-y: auto; }
.pt-row { display: flex; gap: 12px; padding: 8px 4px; border-bottom: 1px dashed rgba(34,50,82,.6); font-size: 12px; }
.pt-row .pt-t { font-family: var(--mono); font-size: 10.5px; color: var(--txt-3); white-space: nowrap; padding-top: 2px; min-width: 118px; }
.pt-row .pt-actor { color: var(--gold-2); font-weight: 600; white-space: nowrap; }
.pt-row .pt-ev { color: var(--txt-2); }

.contact-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(230px, 1fr)); gap: 10px; }
.contact-card { border: 1px solid var(--line); border-radius: 10px; background: var(--bg-2); padding: 13px; display: flex; gap: 11px; align-items: center; }
.contact-card .c-name { font-weight: 700; font-size: 13px; }
.contact-card .c-det { font-size: 11px; color: var(--txt-3); font-family: var(--mono); }

.outcome-banner { display: flex; align-items: center; gap: 14px; padding: 17px 19px; border-radius: var(--radius-sm); font-weight: 700; }
.outcome-banner.ok { background: rgba(61,220,133,.08); border: 1px solid rgba(61,220,133,.4); color: var(--green); }
.outcome-banner.bad { background: rgba(244,88,106,.08); border: 1px solid rgba(244,88,106,.4); color: var(--red); }
.outcome-banner i { font-size: 22px; }
.outcome-banner .o-sub { font-weight: 500; font-size: 12px; color: var(--txt-2); margin-top: 2px; }

.stage-empty { padding: 34px; text-align: center; color: var(--txt-3); font-size: 13px; }
.stage-empty i { display: block; font-size: 26px; margin-bottom: 10px; opacity: .5; }

/* settings page */
.settings-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 14px; }
.setting-card {
  border: 1px solid var(--line); border-radius: 12px; background: var(--bg-2);
  padding: 17px 18px;
}
.setting-card .st-head { display: flex; align-items: center; gap: 10px; margin-bottom: 5px; }
.setting-card .st-head i { color: var(--gold); width: 18px; text-align: center; }
.setting-card .st-title { font-weight: 700; font-size: 13.5px; }
.setting-card .st-desc { font-size: 11.5px; color: var(--txt-3); margin-bottom: 13px; line-height: 1.5; }
.setting-card label { display: grid; gap: 5px; font-size: 10.5px; font-weight: 700; letter-spacing: .07em; text-transform: uppercase; color: var(--txt-3); margin-bottom: 10px; }
.setting-card select, .setting-card input {
  background: var(--panel); border: 1px solid var(--line); border-radius: 8px;
  padding: 9px 11px; color: var(--txt); outline: none; font: 13px var(--sans);
}
.setting-card select:focus, .setting-card input:focus { border-color: var(--gold); }
.setting-card .st-engine { font-family: var(--mono); font-size: 10.5px; color: var(--txt-3); }

/* original request (pinned, collapsible) */
.orig-request {
  border: 1px solid var(--line); border-radius: var(--radius);
  background: var(--panel); margin-bottom: 14px; overflow: hidden;
}
.orig-request summary {
  list-style: none; cursor: pointer; user-select: none;
  display: flex; align-items: center; gap: 11px; padding: 13px 18px;
}
.orig-request summary::-webkit-details-marker { display: none; }
.orig-request summary i.fa-envelope { color: var(--gold); }
.orig-request .or-label { font-size: 11px; font-weight: 700; letter-spacing: .07em; color: var(--txt-2); }
.orig-request .or-from { font-size: 12px; color: var(--txt-3); flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.orig-request .or-time { font-size: 10.5px; color: var(--txt-3); }
.orig-request .or-chev { color: var(--txt-3); transition: transform .18s; }
.orig-request[open] .or-chev { transform: rotate(180deg); }
.orig-request .or-body { border-top: 1px solid var(--line); }
.orig-request:hover { border-color: var(--line-2); }

/* users page */
.side-count {
  margin-left: auto; min-width: 19px; height: 19px; padding: 0 6px;
  border-radius: 10px; background: var(--gold); color: #140e00;
  font: 700 10.5px var(--mono); display: inline-flex; align-items: center; justify-content: center;
}
.side-count.red { background: var(--red); color: #fff; animation: blink 1.6s infinite; }
.user-row {
  display: flex; align-items: center; gap: 13px; flex-wrap: wrap;
  padding: 13px 15px; border: 1px solid var(--line); border-radius: 11px;
  background: var(--bg-2); margin-bottom: 10px;
}
.user-row.pending { border-color: rgba(245,184,61,.5); background: rgba(245,184,61,.04); }
.user-row img { width: 36px; height: 36px; border-radius: 50%; }
.user-row .ur-meta { flex: 1; min-width: 180px; }
.user-row .ur-name { font-weight: 700; font-size: 13.5px; }
.user-row .ur-mail { font-size: 11.5px; color: var(--txt-3); font-family: var(--mono); }
.user-row .ur-dates { font-size: 10.5px; color: var(--txt-3); font-family: var(--mono); text-align: right; line-height: 1.6; }
.user-row .ur-actions { display: flex; gap: 8px; }

/* instruction step cards */
.step-cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 12px; margin-top: 14px; }
.step-card {
  position: relative; cursor: pointer;
  background: var(--bg-2); border: 1px solid var(--line); border-radius: 12px;
  padding: 15px 16px 13px; transition: all .15s ease; overflow: hidden;
}
.step-card::before { content: ''; position: absolute; inset: 0 auto 0 0; width: 3px; background: var(--step-c, var(--blue)); }
.step-card:hover { border-color: var(--step-c, var(--blue)); transform: translateY(-2px); box-shadow: 0 8px 22px rgba(0,0,0,.35); }
.step-card .sc-top { display: flex; align-items: center; gap: 9px; margin-bottom: 8px; }
.step-card .sc-num {
  width: 24px; height: 24px; flex: 0 0 24px; border-radius: 7px;
  background: var(--panel-2); border: 1px solid var(--line-2);
  display: flex; align-items: center; justify-content: center;
  font: 700 11px var(--mono); color: var(--step-c, var(--blue));
}
.step-card .sc-type {
  margin-left: auto; font-size: 9.5px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase;
  color: var(--step-c, var(--blue)); display: inline-flex; align-items: center; gap: 5px;
}
.step-card .sc-title { font-size: 13px; font-weight: 700; line-height: 1.3; }
.step-card .sc-summary { font-size: 11.8px; color: var(--txt-3); margin-top: 5px; line-height: 1.45; }
.step-card .sc-open {
  margin-top: 10px; font-size: 10.5px; font-weight: 700; letter-spacing: .05em;
  color: var(--txt-3); display: flex; align-items: center; gap: 6px;
}
.step-card:hover .sc-open { color: var(--step-c, var(--blue)); }

/* step detail overlay (sits above the ticket modal) */
.step-veil {
  position: fixed; inset: 0; background: rgba(4,7,13,.82); backdrop-filter: blur(6px);
  display: none; align-items: center; justify-content: center; z-index: 150; padding: 30px 18px;
}
.step-veil.open { display: flex; }
.step-detail {
  width: 100%; max-width: 660px; max-height: 82vh; display: flex; flex-direction: column;
  background: var(--bg-2); border: 1px solid var(--line-2); border-radius: 18px;
  box-shadow: var(--shadow); animation: rise .2s ease; overflow: hidden;
}
.step-detail .sd-head {
  padding: 18px 22px 14px; border-bottom: 1px solid var(--line);
  display: flex; align-items: flex-start; gap: 13px;
}
.step-detail .sd-num {
  width: 34px; height: 34px; flex: 0 0 34px; border-radius: 10px;
  background: var(--panel-2); border: 1px solid var(--line-2);
  display: flex; align-items: center; justify-content: center;
  font: 700 14px var(--mono); color: var(--step-c, var(--blue));
}
.step-detail .sd-title { font-size: 16px; font-weight: 800; }
.step-detail .sd-sub { font-size: 12px; color: var(--txt-3); margin-top: 3px; }
.step-detail .sd-body {
  padding: 18px 22px; overflow-y: auto; font-size: 13px; color: var(--txt-2);
  white-space: pre-wrap; line-height: 1.65;
  font-family: var(--sans);
}
.step-detail .sd-body code, .step-detail .sd-body .mono { font-family: var(--mono); font-size: 12px; }
.step-detail .sd-foot {
  padding: 12px 22px; border-top: 1px solid var(--line);
  display: flex; justify-content: space-between; align-items: center; gap: 10px;
}

/* new-ticket form */
.form-grid { display: grid; gap: 14px; }
.form-row-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 620px) { .form-row-2 { grid-template-columns: 1fr; } }
.form-grid label {
  display: grid; gap: 6px;
  font-size: 11px; font-weight: 700; letter-spacing: .07em; text-transform: uppercase; color: var(--txt-3);
}
.form-grid input, .form-grid textarea, .form-grid select {
  background: var(--panel); border: 1px solid var(--line); border-radius: 9px;
  padding: 10px 12px; color: var(--txt); outline: none;
  font: 13px var(--sans); resize: vertical;
}
.form-grid input:focus, .form-grid textarea:focus, .form-grid select:focus { border-color: var(--gold); }

/* toast */
.toast {
  position: fixed; bottom: 26px; right: 26px; z-index: 200;
  background: var(--panel-3); border: 1px solid var(--line-2); border-left: 3px solid var(--green);
  border-radius: 10px; padding: 13px 18px; font-size: 13px; box-shadow: var(--shadow);
  display: none; align-items: center; gap: 10px;
}
.toast.show { display: flex; animation: rise .2s ease; }
.toast i { color: var(--green); }

/* loading overlay */
.boot {
  position: fixed; inset: 0; background: var(--bg); z-index: 500;
  display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 18px;
}
.boot .spinner { width: 38px; height: 38px; border: 3px solid var(--line-2); border-top-color: var(--gold); border-radius: 50%; animation: spin 1s linear infinite; }
.boot .b-txt { color: var(--txt-3); font-size: 13px; letter-spacing: .1em; text-transform: uppercase; }