One inbox. The AI reads the problem, the user's explanation and screenshots,
inspects your Salesforce flows and triggers, proposes a fix — and waits for
your approval before touching anything.
AI Triage at intakesupport@ & salesforcesupport@ funnel into one queue — Salesforce issues become Cases, everything else routes to ICS.
Deep Salesforce investigationReads flows, triggers, objects, reports, record types and Lightning pages through the Salesforce bridge (MCP).
Human-in-the-loop approvalReview the proposed solution, adjust it, chat with the assistant — nothing ships without sign-off.
Verified paper trailEmail/SMS approval verification and a full audit log on every ticket, from intake to documentation.